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Frequently Asked Questions

About MyHealthConnection

 

How do I register with MyHealthConnection?

You register with MyHealthConnection by creating an online account. You will be asked for a User ID, your first name, last name, non-work email address, an alt email address, and a new password. Next you will select two hint questions just in case you forget your password. Then you will proceed to the verification process.

 

What is a PIN?

A PIN is a unique number used by MyHealthConnection to verify your identity so you can access the Online Services securely.

 

Why do I need a PIN?

Requesting a unique PIN helps verify your identity with MyHealthConnection. Having a PIN will enable you to access the Online Services securely. You will need to use it the first time you access your records.


Where can I get a PIN?

A PIN will be provided when you come in for your first visit. If you lost your PIN and need a new one, please call our office at  503-935-8444. When calling to request your PIN, be prepared to answer question to validate your identity. It may also be helpful to have a billing statement on hand.


Do I use my PIN to log into MyHealthConnection?

No. Your PIN is not used to log into MyHealthConnection. It is not your User ID or password. You create your own User ID and password when you register with MyHealthConnection. You use your User ID and password to log into MyHealthConnection.

 

Do I need a PIN to pay my bill online?

No. To pay your bill online, you need to first, register with MyHealthConnection by creating an online account with a User ID and password. You can do this on the Home page. Please have a recent billing statement on hand.

 

Can I receive my bills in the mail, instead of in my email?

Yes. If you prefer to receive your billing statements in the mail, please call us at 503.963-2900 and we can update your account preference.

 

Can I see my entire chart on MyHealthConnection?

MyHealthConnection only shows a summary of your chart including medications, allergies, problems, vitals, demographic information and some lab results. If you would like copies of your medical record please call the clinic. Find a list of clinic phone numbers here .

 

Can I print patient check-in forms without signing in?

Yes. Click on Patient Check-in Forms on the toolbar on the left side of the page. This will take you to the page where you can easily find the patient check-in forms.

 

About Office Visits

 

What happens on my first visit?

Your first visit is a consultation. Ask your primary physician or referral physician to send us any parts of your medical record that is relevant to your visit. These records will provide background and will avoid redundant testing.

During this visit, our providers will talk with you to understand your medical and family history, with specific emphasis on the present problem bringing you to our office. A complete physical exam is done as well. Follow-up visits are shorter, unless necessitated by the present condition.

Note:  Most health plans and insurance companies now require a referral from your primary care physician before a consultation or visit. Be sure you have obtained such a referral before your visit, if necessary.

 

Why do I need to show my insurance card at each visit?

A patient's insurance plan may change many times so to be sure we have current information, we ask to see your card if it has been over a month since your last visit. Inaccurate insurance information can delay payment and may lead to increased medical costs for all patients.

 

Why do I need to bring photo ID on my first visit?

On June 1st, 2009 the Federal Trade Commission's Red Flag Rule took affect which requires all healthcare organizations to ask for proof of identity for all patients. Providing this proof and having your picture taken to display in your medical file helps protect you from medical identity theft, which is a growing problem nationwide.

 

About Insurance/Billing

 

How do I reach The Oregon Clinic if I have a question on my bill?

The Oregon Clinic Business Office Financial Counselors can be reached at 503.963.2900 from 8am through 4:30pm, Monday through Friday. After hours, you can leave a voicemail message and your call will be returned on the next business day.

 

Can I pay my bill online?

Online Bill Pay:  With a MyHealthConnection login you can take full advantage of online bill pay, including viewing your statement.  Click Pay your Bill with a credit card, and use the Bill Pay code on your billing statement along with the balance due amount. 

Quick Pay:  If you wish to pay as a guest without logging in or creating an account, you may do so with Quick Pay.  You will need your Bill Pay Code and balance due from your billing statement.

 

Where do I send my payment?

All payments should be sent to our Post Office Box.

The Oregon Clinic
MS 163, PO Box 5087
Portland, OR 97208-5087

It is the policy of The Oregon Clinic to post all patient payments within 1-3 business days of receipt. We will apply the payment towards the oldest outstanding visit unless otherwise specified. If you need to make payment arrangements, please contact our Financial Counselors at 503-963-2900.

 

Refund Policy:

If you believe you have made a payment in error or have any other issues or questions regarding payment history on your account with The Oregon Clinic, please contact us at 503-963-2900. Our customer service staff will work with you to meet your needs.

 

What insurance does The Oregon Clinic accept?

The Oregon Clinic accepts most insurance and will bill both primary and secondary insurance plans as a courtesy for our patients.

Some insurance plans have restrictions or a specific provider panel that patients must access. Please check with your insurance carrier for specific eligibility, benefits, provider panel and/or referral requirements as they apply to you. If you have insurance related questions, you can reach The Oregon Clinic Business Office by calling 503-963-2900. The operator will direct you to the appropriate Insurance Specialist to assist you.

In some cases, a physician is unable to accept new Medicaid patients. Please ask when you call to be sure your care will be covered.

 

Why did it take so long for my insurance to pay?

Insurance billing requires many steps and can take many weeks to complete. We are available for questions that you may have about our bill. We work with the insurance company to ensure correct claims processing. However, questions about how your insurance processed a specific claim should be directed to your insurance company. They can answer questions regarding how your policy and coverage apply to your care.

 

What if I can’t pay my bill in full?

We request that all balances be paid upon receipt, or broken into three equal monthly payments. If you are unable to do either of these options, a payment plan may be offered. Please contact our Financial Counselor Department at 503-963-2900.

 

Do you offer charity discounts?

If a patient is experiencing a financial hardship and provides us with income verification, we may be able to offer a charity discount. Our decision is based on the poverty guidelines by family size as defined by the federal government. Please contact our Financial Counselor Department at 503-963-2900 for details.

 

Other

 

How do I reach my doctor in an emergency?

If it is a serious medical emergency, call 911 immediately or go to the nearest emergency room. Remember your health plan may require approval from your primary care physician before an emergency room visit. If you need to talk to your physician, call your physician’s office and describe your problem or need. Leave the phone number where you can be reached and we will respond to your call as soon as possible.

After hours, your call will be forwarded to our medical answering service, which will contact one of our on-call physicians. All after-hour calls are logged by the answering service and are accessible upon request. These records are kept according to State and Federal regulations.

 

How do I make a complaint?

If you have concerns, we encourage you to let us know so we may improve our service and care. You can contact us by calling the clinic or by sending a written complaint to:

The Oregon Clinic
847 NE 19th Ave., Suite 300
Portland OR 97232

 

Is The Oregon Clinic a part of the Providence healthcare system?

No. Our physicians are affiliated with Providence, Legacy, and other facilities but The Oregon Clinic physicians practice independently of any specific hospital system.

 

Am I required to create a MyHealthConnection account and update my personal information before my appointment?

No, it is only suggested to expedite the check in process.